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Terms, Services & Returns Policy

The Safe Dog Treat Holder

Terms, Services & Returns Policy

CUSTOMER SERVICE: (845) -519-3030

Domestic orders are shipped via the carrier of your choice through our cart system. If your order is trackable, we will email you your tracking code. Please allow 1 day for processing as orders placed before 1pm are usually shipped the same day.
Time frame on standard shipping on domestic orders 3 to 5 days from date of purchase. Weekends (Saturday, and Sunday) Do not count as “shipping” days however items may still be delivered on Saturdays or Sundays dependent on mail carrier’s policies.

RETURNS

In the unlikely situation that you wish to return your goods, we will accept the return of goods sent back to us within 30 days of receipt. A refund will be given only within a 30 day window of purchase date. No returns will be accepted after 90 days from purchase date. All “refunded” items must have been purchased from holdmybully.com, we do not offer refunds for our products from a 3rd party seller.

Items are returned in their original condition including tags & packaging, we will refund you the amount in you have paid for those said items or offer you an alternative product of similar or better value as a replacement. Customer will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned. We are not able to accept the return of opened and/or part used goods.

Coupon codes, Discounts or any other direct offer may not apply to holdmybully.com or the offering of discounted items such as coupon codes, or free shipping. Bully Stick Companion reserves the right to change the offerings at any given time.

We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.

COUPON CODES BUNDLING

Coupon codes, Discounts or any other direct offer may not apply to holdmybully.com or the offering of discounted items such as coupon code + free shipping. Bully Stick Companion reserves the right to change the offerings at any given time. Dual/Double or bundling coupons will not apply as a combined discount, we will offer the best discount available however bundling is not allowed, and we do not honor (conjunctive couponing).

Free shipping can be offered on many items within our domain however in the event of site wide “free shipping” the ability to offer deeper discounts may not be given by our cart system.

We recorded ALL RETURNS DELIVERY TO:
Q2 Distribution
P.O. Box 118
108 Village Market Square
Somers, NY 10589

Please include a copy of your original invoice with your returns so we can be sure to credit you properly. If you have lost your invoice please write a note including your full name, address and telephone number and any information that will help us process your return promptly.

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